Abstract is made by UnknwnAI, an AI software studio founded in Cardiff in 2025. The studio builds production systems for healthcare and enterprise; Abstract is its flagship, and the product the whole team is on.
“We don’t sell AI. We engineer the software your team needs, with AI where it makes a real difference.”
UnknwnAI
The businesses that make, stock and ship things have been running on software designed around the ledger, with the warehouse, the shop and the factory bolted on later. Abstract starts from the stock and the order, puts every surface on one database, and uses AI where it saves a person time, not where it looks good in a slide.
Support requests raised inside Abstract land with the people who wrote the code. There is no tier-one script between you and a fix.
Every module started as something a warehouse, a factory or a shop actually needed and could not get from an off-the-shelf ERP.
The assistant drafts, explains and reconciles when you ask. It never runs in the background, never slows the system, and never uses an AI action you did not ask for.
Published prices, published policies, and limits you can see before you sign. The relationship should survive being read out loud.
Hosting, processing agreements and certifications, stated plainly. Details and the current status of each are on the company site.
Hosted on AWS in London by default.
A data processing agreement from day one.
Certification in progress for 2026.
Certified. The UK government-backed standard for protecting against common cyber attacks.
The same engineers, the same approach to reliability and data handling, in sectors where mistakes matter.
Contact details, the team, careers, the blog, privacy and terms all live at unknwnai.com. For anything about Abstract itself, the fastest route is a support ticket from inside the product.
6 workflows you can run in the browser right now. No sign-up, nothing stored.